Session 2: Industry Outlook​
The Hospitality Expectation Gap –
Are You Focusing on the Right Areas?
Guests say they want speed, convenience, and personalization—yet what truly drives satisfaction, traffic and brand preference? The gap between what guests say and what they actually need is widening, leaving businesses focused on surface-level solutions while deeper pain points remain unresolved.
Backed by 80,000+ consumer surveys from the Journey Back to Joy research, this session uncovers hidden guest expectations, lingering frustrations, and the evolving value equation in restaurants and hospitality.
April 2nd, 12pm - 1pm CST
SESSION 2: Industry Outlook​
What You’ll Gain from This Session:
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✅ The on-premise battle: Why shrinking dining rooms are a self-fulfilling prophecy
✅ Off-premise risks: How to stay relevant without becoming a commodity
✅ The generational gaps you should be worried about
✅ How to make the experience joyful—and worth it
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Register now to close the gap and redefine what truly makes hospitality “worth it.”
