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Media Features

 
Nationally Recognized with more than 200 Media Interviews
 

February 26, 2024

Americans have caught a Case of the Overs! 1 in 2 say they are regularly overthinking things…

We often fall for the misconception that things like overthinking, overcommitting and overworking are actually good for you! I’m here to remind you that they’re not!

February 19, 2024

Will 2024 be the year of the employee? My new data has a unique twist!

When I asked what brand values consumers care about the most, the answers were shocking! Employee well being and employee wages were key factors in brand choice!

Consumers say they want employees to have fair wages, but who is going to pay for that? The companies? Or ultimately, the consumers?

February 9, 2024

Are we turning the page on financial worries? It may not feel like it, yet 1 in 4 consumers are back to their usual spending habits - the highest level I’ve seen since June 2023!

Even just since December, the amount of consumers who say that they are spending has gone up 3 points. Who and what is driving that?

January 4, 2024

“It is so good to see you in person!” Have you said that recently? I know I definitely have.

We are still unwinding the unintended consequences of the pandemic as consumers are still reporting high levels of loneliness.

January 1, 2024

"To pause from screens to inspire #joy and community and remind us of all of the power of human connection during mealtimes. Across all cultures, sharing food has always been a part of human experiences linking us all together."

December 23, 2023

Only 32% say they are 100% done with their holiday shopping as of yesterday, 12/22! This holiday season started early, back in October before Halloween, and will likely end later than most years.

Plus, what New Year's resolutions will consumers be making? Putting down phones and being more connected?

September 16, 2023

Are today's students prepared for their futures? Most Americans don't think so. *19% believe High School graduates are prepared after graduation
*23% believe college graduates are prepared for the workforce.

Also concerning, only 32% of parents believe their students enjoy learning at school.

July 23, 2023

I spoke with LiveNow on Fox Host Josh Breslow to discuss three key emerging trends I'm seeing out within the world and in my research. Josh also surprised me with a copy of my book. The Business of Joy, live on air! What a surprise!

July 7, 2023

Does anyone recall that Spring poll highlighting that US patriotism as an important value had tanked to 38% in 2023 from 61% in 2019? Bad news travels fast, political banter travels faster.

It disturbed me on many levels. Sure, I had research methodology and context questions like many people that wrote about it and discovered some important “clarifications and caveats.”

June 26, 2023

The restaurant industry is facing a serious challenge. In a world where convenience and efficiency are increasingly valued, restaurants are in the midst of a perfect storm made from dwindling diner patience and suboptimal service. Customers are ready to move on from the pandemic, and they expect their favorite restaurants to be too. As frustrations with price continue to mount, restaurants' leeway continues to shorten.

June 15, 2023

The demand for delivery has undeniably decreased from its peak during the pandemic. This is an established fact. However, noise and misconceptions have clouded the true causes behind this shift. When you dive into the data, it becomes apparent that the challenges associated with delivery are entirely predictable, and it makes perfect sense that an increasing number of customers now express that it is simply "not worth it anymore."

June 7, 2023

McDonald’s purple Grimace Shake is taking over the internet. While viral social-media promotions like this can drive in both new and returning customers, one overlooked aspect of the success is that it can often lead to item shortages. When customers excitedly pull up to the drive-thru window hoping for your latest trending item, only to find it out of stock, it leaves a bitter taste in their mouth.

May 7, 2023

Our data shows that we have made significant progress in consumers returning to pre-pandemic frequencies, yet there is still significant demand to unlock.

April 25, 2023

Today, it's easier to leave than it is to stay. That's where change needs to happen. We know that offering too many discounts isn't a good idea - it trains the consumer to wait for the next deal. But what if a similar thing is happening with our employees?

April 13, 2023

I had the pleasure of being interviewed by Yitzi in a conversation that will take you back to learn about my childhood and the things that shaped who I am today. Plus, you’ll learn 5 of the key insights from my new book, The Business of Joy!

December 22, 2022

Raise your hand if you are a "last-minute" shopper!!! Rest assured -- you are not alone!
"Hot off the press" this week, 29% reported that they hadn't started their holiday shopping!

December 20, 2022

As the holiday season approaches, customers are still cautious about going back out and shopping. When you can order everything you need from your phone or computer, it definitely makes sense.
Retailers and brands that can provide a rewarding experience for their shoppers, whether in-store, online or through strategic promotions, are poised to succeed during the final run-up to the holidays and beyond.

December 9, 2022

Joy is in the air for the holidays! Customers came out in droves for Black Friday and Cyber Monday which wasn't a surprise based on our #journeybacktojoy data.

December 2, 2022

This Holiday season, consumers are looking to retailers for more than presents. Consumers are in search of a joyful experience that stems from the employees.

July 28, 2022

I know it seems silly to talk about the holidays in the middle of the Summer... Call me crazy. About this time last year, our data predicted that consumers would shop in-store to celebrate the joy of the holidays. EVERYONE thought I was crazy back then - but it happened!

June 17, 2022

There's continued interest in our recent insight that rising violence negatively impacts our economy. In customer research that we are doing, we see the same that "not feeling safe" is a reason for NOT visiting retail stores, movie theaters, and restaurants.

June 16, 2022

Last summer was about "revenge travel" - this summer will be more about trying new things, not because we "want to", but because we "have to" with rising prices. Consumers still want to get out of dodge, yet, this summer season might look different.

May 15, 2022

Musk recently bought Twitter for an estimated $44 billion. There has been a lot of chatter throughout the past few weeks about Twitter. Everyone has their own take, but when it comes to Elon Musk, one thing is certain. He brings innovation far beyond even what we imagine, no matter what industry it is.

May 11, 2022

Restaurants across the nation are facing an employee retention problem. When resources are tight, it’s easy to cut corners on tools and training.

March 17, 2022

"I've been stocking up on the one-pound packages of ground beef... still have some that I paid $2 or $2.50" That's how one Des Moines Iowa Male replied to what he had been stocking up as prices go up.

March 6, 2022

Have you had "the talk" with your kids - not that one... the one when your adult children want to move back home because of their struggling financial with soaring inflation and rent prices?

January 13, 2022

How do we find #joy in the midst of 40-year record high inflation? As prices continue to surge across the board, consumers have had to cut back on discretionary spending. 60% of Americans even say that they are driving less due to high gas prices.

January 7, 2022

Let's talk perception. You know that old adage, "perception is reality?" Could Americans' perception of the economy outweigh reality?

November 12, 2021

Demand for joyful experiences is still strong, yet consumers are having to make tough choices about how to spend their hard earned money.

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